Frequently Asked Questions

Technical

No, each activity has been designed to be easily run by you or another person you choose. While we won’t be there on the day of the activity, we’re confident that with Team Experiences you’ll be empowered to have a great fun-filled day with your team.We will provide you with all the pre-event day support you need to run the activity on your own — it’s easy! If you still have questions, we have a customer support team to answer any questions you email us leading up to your activity day.

Each activity and mobile device is different. The app takes 15 MB (iOS) or 40 MB (Android) to download. Once you've downloaded the app, joining an activity will only require around 1 MB in order to download all the challenges. It's only when you submit challenges that data charges apply. If your group has access to Wi-Fi, no data will be used.

You’ll see in the activity pages that we’ve outlined which activities will have video and photo responses in order to complete challenges. Videos always require more data. A single video on iOS can range from 4 MB to 8 MB, while on Android it ranges from 4 MB to 40 MB. Every challenge will vary.

No, you’ll need to ensure that each team has at least one iPhone or Android, which most people already own. Each team will need to download the free Team Experiences app to their device to participate.

There are no minimums or maximums, however for a good experience we recommend that each team have between 2–6 participants (3-4 is ideal for keeping people highly engaged!)

Sure you can! After you’ve signed in to your activity on the app, sign in to your Team Experiences activity page on your computer and watch the action unfold from any browser. We’ll send you instructions on how to do this once you’ve purchased your Team Experiences activity.

That depends on the activity and whether or not the submission will give the answer away to other teams. Not all the activities have the Live Stream, but you can see for yourself in the details for each unique Team Experiences activity under the “What You Get” section.

The only people who will be able to see your submissions are those who have signed into the app with the activity name and password. You will also be able to view the Leaderboard or Live Stream from a computer by signing into your Team Experiences activity page after you’ve signed in on the app.

Photos and videos can be submitted over and over at any time. However, teams will only earn points for completing each challenge once. If a team submits a photo or video in error, they may submit a new one as many times as they want to ensure the challenge is completed accurately. Text responses are limited to one try, so you better get it right the first time!

We recommend using an iPhone or Android phone to run the app. However, it is possible to use an iPad. When searching for the app in the App Store, you will find it under iPhone apps. Be sure to lock your iPad in portrait orientation before starting your activity. iPad is the only supported tablet at this time.

Each team will need at least one Android or iPhone and the ability to download the free Team Experiences app from the Google Play or Apple App Store. The phone will need to meet the minimum operating system requirements for the app to work to its full potential, which is Apple iOS 8.0 or Android OS v5.0. We recommend having about 400 MB of memory available. Team Experiences is not available on Windows or Blackberry.

Getting a new password is easy.Tap the envelope icon on the sign in screen. Then tap “Forgot Password.” Enter your email address, then tap “Reset Password.” We’ll send you an email with a new password.

Let’s keep it simple. Each team only needs to sign in on one phone. However, people on the same team can take part using different devices if they sign in to the app using the same email and password. We encourage you to keep it to one per team to make it easier.

Of course! We provide you with the full list of challenges included with your activity when you complete your purchase. You will have access to see all the challenges within the activity before your group gets the party started.

Each team will need access to the internet via data or Wi-Fi on their phone. We recommend having a connection while teams participate so that everyone involved can view the Leaderboard and watch the stream of points roll in from all the teams. If a team happens to go offline during the activity — no problem! Submissions will queue up and will be submitted as soon as they’re back online.

To complete challenges within the app, it will need to access photos and videos taken during the activity.

First, try turning your mobile device off and on again. You can also quit the app itself and try restarting it. After your purchase, you’ll receive access to a detailed guide on using the app. Don’t wait until to event day to review it!After reviewing it prior to event day, if you still have technical questions, you can email our customer support team.

Did we not answer your burning question? Well, get in touch! Just email [email protected]


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